Checked, not requested
Every draft answer is read before it ships
A cosmetic that treats, cures, prevents or permanently changes the body is a drug claim. Refik’s draft answer is read sentence by sentence before the shopper sees it, and a sentence that crosses that line is held back.
It gets one chance to rewrite. If the second draft crosses too, the answer is dropped and the shopper is told plainly that the question needs a person, and asked whether to pass it to you.
What it says about a quiet field
It describes what a tool handed it
“It only comes in one size.” “We don’t carry that.” Both are conclusions drawn from a field that came back quiet, and Refik stays with what the tool actually returned. Where it lacks the answer it says so, and points at the product page or hands over.
A product with more than one option has more than one price, so it gives the range, or each option with its own figure.
Read from your own data
Every option it offers can be bought today
Each option Refik puts in front of a shopper has passed two gates in your store: sellable, and in stock. An unbuyable suggestion costs more than silence, so the gates run before the suggestion is made.
Delivery dates, shipping speeds and return conditions come from the rules you confirmed in setup, and a discount reaches a shopper only when it came from your store.
The same checks run for a store whose sector the app cannot place. An empty rule set would have read as “this store carries no risk” when it actually meant “this store is unplaced”, so there is a base set every store gets, whatever it sells, and the app refuses to start when that set is empty.