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AI shopping assistant for Shopify

A shop assistant who has read your whole store.

Refik answers your shoppers out of your own catalogue, stock and policy pages — then takes them to the product that actually fits. It installs as a Shopify app and never writes to your theme files.

Install on Shopify See how it works
  • 14-day free trial
  • No theme file is touched
  • Uninstall puts the storefront back
Refik Sample conversation

Which of these is right for fine hair that gets oily fast?

The lighter one. The mask is a weekly step, so it would be a second product rather than a swap — and both are in stock in the size you were looking at.

In stock
Example Volume Shampoo, 400 ml $18.00Add
In stock
Example Scalp Balance Mask, 250 ml $24.00Add

Where is my order?

Order #1042 shipped Monday and is out for delivery today.

Can I return it if I opened it?

Your returns page allows opened items for 14 days if the seal is kept. I can start it.

Do you ship to Canada?

Your shipping page lists Canada: 5–8 days, free over the listed threshold.

Ask anything about this store

Powered by Refik

A scripted sample conversation, in the storefront chat markup with this page's glass skin over it. The products, prices and answers are examples — not a live store and not a recorded session.

What Refik reads

Every answer comes out of your store. This is the whole list.

There is no second source. If your store does not say it, Refik does not say it either — it hands the conversation to you instead.

  • Refik reads thisProducts
  • Refik reads thisVariants & options
  • Refik reads thisPrices
  • Refik reads thisLive stock
  • Refik reads thisCollections
  • Refik reads thisOrder status
  • Refik reads thisReturns
  • Refik reads thisStore policies
  • Refik reads thisAnswers you write
  • Refik reads thisA code you choose

These are the exact access scopes Refik asks for when you install it. Nothing beyond this list is requested, and nothing beyond this list can reach an answer:

  • read_products
  • read_inventory
  • read_orders
  • write_returns
  • read_legal_policies
  • write_customers

What Refik does

Your shopper gets the answer where they asked it. And you get to read what they asked.

It speaks in your store's words

Refik builds its knowledge from your product data, your policy pages and the answers you write yourself. When there is no source for a question, it says so and hands the conversation over. It does not improvise a policy.

Console · Knowledge

Product data, variants and stock

Shipping and refund policy pages

The answers you wrote yourself

Anything else — no source, so no answer

Test this answer

When does it actually arrive?

“Dispatch and transit are two different windows — here are both.”

Source: your refund & shipping policy

Interface illustration

Five places, one assistant

The chat bubble, search help, product questions, the question bar and routine suggestions all run on the same knowledge base and the same settings.

Chat bubble Product questions Search help Question bar Routine suggestion

Interface illustration

It won't offer what you can't sell

Refik reads live stock and variants. When an option is gone it says so, and moves to an alternative that can actually be bought.

Product page · Size

400 ml750 ml100 ml

400 ml in stock · 100 ml sold out

Refik

“The small size is out — the 400 ml is the same formula.”

Interface illustration

Questions turn into decisions

The console keeps every conversation: the questions asked most, the ones Refik could not answer, and the ones that became an order. Read together, that is a product to-do list — not a support metric.

Console · Insights

Does this work on colour-treated hair?most asked

Is the 100 ml coming back?no answer yet

When does it ship to Germany?became an order

Can I return an opened jar?handed over

Is there a bundle for both?also asked

Needs you

Is the 100 ml coming back?

Write the answer once

Interface illustration

Storefront + console

The side your shopper sees and the side you run are one product.

Most assistants are a chat box glued onto a store. In Refik the storefront and the console share a single knowledge base — which is why correcting an answer takes one place and one minute.

See what it reads

Storefront — what the shopper sees

Four theme blocks plus the chat embed — five places in all. You switch each one on in your own theme editor.

Chat bubble

On every page, carrying cart, order and product context with it.

Search help

Turns an empty search result into a question — and a product that exists.

Product questions

“Will this size work for me?” answered from that product's own data.

Question bar

Ready-made questions on collection and article pages, in that page's context.

Routine suggestion

A few questions, then a set — with a reason written next to every step.

Cart surface

Part of the chat embed: a last check in the cart — what is missing, what goes with it, what ships when.

Console — what you run

Six screens inside Shopify admin — no second password for you. Teammates you invite can open the same console on the web.

Overview

What happened today, and the one thing that needs you.

Inbox

Every conversation, with the page it happened on and how it ended.

Insights

Most asked, never answered, and the ones that became an order — read from the cart, not a tracking pixel.

Knowledge

You choose the sources. Correct an answer and the correction is live the same day.

Configuration

Tone, which surfaces are on, and when Refik should hand a conversation to you.

Plan and usage

The live conversation count against your cap, so the invoice never surprises you.

Plain numbers

Three numbers we can actually prove

These are limits of the product, read from its own build. They are not customer results — we do not have one worth printing yet.

14

days of free trial, before the first charge.

5

places in your storefront where Refik can answer.

11

storefront languages, each one fully translated.

Source: Refik's own code — the trial length from its billing rules, the five surfaces from its theme app extension, the languages from its translation files. Nothing on this page is a measured customer outcome. When we have one, it will replace one of these three and it will say whose store it came from.

First week

From install to an answer you would sign off on.

Four steps, in this order. How long each one takes is your call — Refik does not put you on a clock.

Catalogue scan

3 of 4

sources read

Console · Set up Refik

Products, variants and pricesdone

Stock per locationdone

Shipping and refund policydone

Answers you write yourselfyour turn

Interface illustration

What it is standing on

Not a claim. A description of the install.

Shopify app · theme app extension

A Shopify app, not a theme edit

Refik installs from the Shopify App Store and reads products, stock, orders, returns and policies through the Admin API. Its storefront surfaces are theme app extension blocks that you switch on in your own theme editor. Refik never writes to your theme files, and uninstalling takes the surfaces with it.

One tenant per store

One store's data stays in one store

Every store is a separate tenant. Refik cannot use one store's knowledge in another store's answer, and that separation lives in the data layer — it is a query boundary, not a sentence in a prompt asking the model to behave.

  • It says when it doesn't know

    No source, no answer. Refik hands the conversation to you instead of guessing a policy.

  • Stock is the truth

    It will not recommend what cannot be bought. Sold out means an alternative, not silence.

  • A hard ceiling on the bill

    When the plan's conversation cap is reached, conversations stop. Nothing upgrades itself.

  • Removal leaves nothing

    Uninstall and the storefront is exactly as it was before you installed.