Industry · Luxury and jewellery
A jewellery store runs on the neutral pack.
No dedicated pack is built for this sector yet, so a shop selling rings, chains, loose stones or watches lands on the neutral one. That is the smaller claim rather than the broken one: twelve tools exist in the code, nine of them are handed to the model from the first conversation, and the base rule set every store gets is merged in whatever the shop sells. This page counts what runs on day one, names the nine words about metal and authenticity that none of those base rules contain, and lists the four fields a pack for this trade would fill.
- Products
- Variants & options
- Prices
- Live stock
- Collections
- Order status
- Returns
- Store policies
- Answers you write
- A code you choose
A pack changes what Refik asks; it leaves the ten sources an answer is built from exactly where they were. A jewellery store reads the same ten as a placed one — what Refik reads.
What runs
Nine tools, handed over on the first day.
Ten of the twelve tools are present under every pack; a pack only decides whether shade matching and a remembered profile are offered. The ordered-routine tool is the third one that stays shut here, and it is shut by your catalogue rather than by the pack: it is offered once at least one chain carries a product role, and roles are the thing a pack supplies. Product search, pairing, the shipping and returns lookup, order status, the guest order lookup, the usage-first tool for an unhappy shopper, the return request, the stock-back e-mail and the handover to your team all work from the first conversation. None of those nine were written for this trade, and none of them had to be: they read your own catalogue, your own policy pages and your own orders.
The return window comes out of your policy page
The policy tool hands back the real shipping or return rules together with the policy page URL, and its own description forbids answering a delivery time, a return window or the shipping-threshold question from memory. Delivery arrives as two legs plus a total, because quoting the transit leg alone understates the wait a shopper is told by about a week. Beside it sit two ways into an order: status for a signed-in customer, and a guest lookup that needs the order number and the e-mail together and refuses to answer with only one of the two. When the conversation turns into a dispute, the handover is the exit, and its description names return disputes and an angry customer in those words.
Metal colour has an axis already, and the switch is shut
Shade matching is one of two tools a pack can open, and in the neutral file both are set to off. The mechanism is not missing: the tool’s schema carries a colour-family field described as Color family, for products chosen by color, and that wording is fixed in the schema — a pack cannot rewrite it. What a pack supplies is which product types are chosen by family rather than by depth, and a sentence about how to try the chosen one. Yellow, white and rose sit on exactly that axis. Until a pack opens the switch the tool is kept out of the list the model is handed, so the model cannot reach for it and cannot pretend to.
Counted, not written
Nine words about metal, in none of the rules.
The base set carries sixteen claim rules across three languages and they fall into eight families: a treatment claim, standing in for a medicine, preventing a disease, an evidence claim, a certain outcome, absolute safety, legal and tax assurance, and age-restricted goods. Nine words a jewellery sentence turns on were looked for in every one of those sixteen patterns and found in none of them: gold, karat, carat, diamond, authentic, genuine, hallmark, sterling and plated. So a line reading solid gold, fourteen carat, or natural rather than lab-grown is not caught by a rule today. Those are not matters of tone: each one is either true of the object in the box or it is not, and that is what makes the gap worth printing on this page rather than leaving for a shopper to find.
16
claim rules in the base set, merged in whatever the shop sells, spanning eight families.
9
words a material or authenticity claim turns on, appearing in none of those sixteen patterns.
1
rule that touches this trade, and only when a piece is described as a place to put money.
How the nine were looked for
Each word was searched with a boundary on both sides of it, because an unbounded search reports a word that only sits inside a longer one — the kind of result that turns an absence into a false presence. The search was calibrated in both directions before the answer was read: a word the base rules do contain was found, and an invented word was not. Nine looked for, nine absent, one calibration each way.
The one rule that touches, and only sideways
One of the sixteen fires when an investment or a return is described as certain or as carrying no risk; risk free investment is one of the four phrasings it covers, and the Turkish rule beside it covers kesin getiri. A piece sold as a store of value falls under it. A piece described as solid gold does not, and neither does a stone described as mined. The rule is about the money, not the metal.
Where the protection sits today
Not in a claim rule but in the tool contracts, and those are quotable. The search tool’s own description reads never state a product name or price from memory, and it is the tool the model is told to call before recommending anything; an item out of stock never appears in what it returns. The policy tool’s description reads NEVER answer questions about delivery time, return window or free-shipping threshold from memory. Those two sentences cover a price, a stock level and a return window. Three of the nine words do appear once each in the tool code outside the rules — gold, silver and jewelry — and all three sit in the same sentence, a note that asks a shopper whether their skin leans warm or cool. It is about a complexion, not about a metal. The other six appear nowhere.
Nine handover patterns sit in the same base set and send a question to a professional — pregnancy, an allergy, a chronic condition, a prescription, the shopper’s own doctor, safety for a child, recent surgery. None of them has a counterpart for a question about a stamp, so nothing routes that question anywhere; the exit it does have is the handover, and that tool’s own description names a return dispute and an angry customer — what the base set carries.
What this page is a picture of
scripts/sektor-maket-yaz.py.From the schema
Four things a pack for this trade would add.
A pack is a file of named fields, and the schema says which of them a pack has to carry. These four are the ones this trade would fill, in the order of what they unlock.
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Rules for material, carat and origin
The claim-rules field is one the schema requires of every pack, and a pack’s own rules sit in front of the sixteen base ones: when both would fire, the pack’s rule is the one reported. The pack that exists for another trade carries twenty-four rules of its own on top of the base set; the neutral file carries an empty list. A rule can also be bound to a market, and the one market that field accepts today is Turkey; any other value is refused when the pack loads. This is the field the nine missing words belong in.
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Metal colour as an axis, with the switch open
The shade-matching block has five fields and all five are required together: which product types are chosen by depth, which by colour family, a description for each of those two axes, and a sentence about how to test the chosen one — which for this trade is a metal held against skin in daylight. A pack that writes the block while leaving the tool switch shut is refused outright, because that text would never reach the model. And the honest part: the pack that exists for another trade has no such block today, so no pack on this install words shade matching in its own trade’s language yet.
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The shopper’s word, mapped onto your catalogue’s
The synonym field maps what someone typed onto what your titles actually say: a second spelling, another language, a trade term a shopper would not use. The pack that exists carries fifty of those pairs; the neutral file carries an empty object. A stamp read off the inside of a band, a carat spelled two ways, a setting named three ways and a stone called by a colour rather than by its name are what this field is for, and none of it can be invented — it has to come from a catalogue someone measured.
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A size the conversation remembers
The profile field list defines the schema of the remembered-profile tool. Each entry carries a name, a type — text, a choice from a list, or yes and no — and a question put to the shopper; a separate example written for the model and a short label for the saved line sit beside them and are optional. That tool is the second of the two a pack can open, and it only opens with a written description beside it: open the switch and leave the description out and the app refuses the pack. The neutral file leaves the list empty, so a ring size given in one conversation is not carried into the next.
Unchanged
What stays yours, under every pack.
These three are the same on every vertical page on this site, and that is the point: they describe the part of Refik that your store decides and a pack only reads.
You choose it, and the server measures again
Refik counts how many of your products carry any of a pack’s words and shows you the count, the ranked score, up to eight of the words it matched and up to three example products for each. A pack is only suggested when the share clears a threshold, at least three different words matched and at least five products matched. You confirm it, and the server runs the measurement again on its own before it writes anything. How a pack gets chosen.
Your catalogue supplies the products
A pack supplies names; your catalogue supplies the products. Every option Refik offers has passed two gates in your own store — sellable, and in stock — so the products a shopper sees are the ones you carry today. A pack tag that matches zero products in your catalogue is counted and shown in the console, with the number it matched.
The base set stays merged in
Sixteen claim rules and nine handover patterns are merged in when any pack loads, in English, Turkish and Spanish, and they sit behind the pack’s own rules so the pack’s rule is still the first one reported. A base rule that would report the same words twice stays quiet. An empty set makes the app refuse the pack outright. The base set.
The nine words stay missing until a pack for this trade is written, and a pack is written the day a catalogue in it can be measured. Until then the neutral file is the honest one — the neutral pack, counted. The industries page lists the packs that exist and the three gates a store clears to be placed on one; this sector sits among the stores those gates leave unplaced — how a pack gets chosen.